Terms and Conditions
Booking, Payment and Cancellation
• A booking is not confirmed until The Training Centre has received a
signed booking form and a deposit.
• Until a booking has been received and confirmed by The Training Centre,
all bookings are regarded as provisional.
• The balance is due ten days before the course commencement date, or
with prior arrangement with The Training Centre.
• Any bookings not confirmed within the ten days before the course commencement
may be re-sold without notice, and the initial deposit forfeited.
• No refunds will be given for courses cancelled up to ten working days
prior to the commencement of the course. Other cancellations will receive
a refund, but the initial deposit will be forfeited.
Conditions
• All courses are taught by appropriately qualified Instructors. Instructor
to client ratios are in accordance with National Governing Body guidelines.
Whilst every reasonable attempt will be made to deliver all course sessions,
The Training Centre reserves the right to cancel or modify any session
due to safety requirements or factors beyond our control.
Liability and Insurance
• The Training Centre holds public liability cover.
• The Training Centre provides courses and activities, which can be potentially
dangerous. All participants must be aware of this and accept the risks
associated with the chosen activity. The Training Centre and Lusty Glaze
Beach has an excellent safety record, however responsibility for injury
or illness arising from any of the activities cannot be accepted.
Health and Safety / Conduct
• Due to the nature of some of the activities at The Training Centre,
all participants should be physically fit. Anyone with a medical condition
must seek medical advice before considering participating.
• Contact lenses and spectacles are permitted to be worn at the discretion
of the Centre staff. The wearer must accept full responsibility for any
injury sustained before, during or after a course.
• Participants will not be permitted to consume alcohol or drugs prior
to, or during, the course. The Centre staff reserves the right to refuse
participation to anyone considered to be under the influence of alcohol
or drugs.
• The Centre staff may require any participant to leave the course without
compensation if that person acts in such a manner as to endanger him/herself,
or any other Training Centre user/staff.
• The Centre must be informed of any medical condition (asthma, epilepsy,
etc) or any other special needs which may impair the individual’s performance
on any activity.
Equipment and Clothing
• Participants may wear their own wetsuits as long as they are suitable
for the course undertaken. Damage to, or loss of, Centre equipment caused
by negligence, malicious acts or carelessness must be paid for at the
time and at the current replacement value.
Complaints
• Complaints concerning the Centre or the activities, should be referred
to The Training Centre within seven days of the session/course. The Training
Centre will adhere to it’s complaints procedures and act therefore to
do everything possible to rectify the situation, and the client will receive
a written reply from the Head of Centre.
Conditions of Service
• As part of the continual review of safety and associated considerations,
the conditions of booking are subject to change, clarification and modification
at any time. Only the Centre Manager is empowered to vary or waive any
of the conditions of booking.
